Long queues after power surge at Stansted Airport
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Passengers described experiencing long queues to passport control after a power surge at Stansted Airport Passengers arriving at Stansted Airport have described waiting in long queues to reach immigration control after a power surge shut down its systems.
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Traveller Jill Stakem reported the airport's internal tram system had failed earlier and people were "being held in a corridor for over 90 minutes".
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Stakem added: "It's horrendous.
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No communication, no seating for people, no-one offering watering." In a statement, a spokesperson for Stansted Airport said: "Due to a power surge earlier today that affected the airport and local area, a number of airport systems were temporarily impacted."
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They added: "All systems are now back in service with operational teams working hard to provide support to passengers on their journeys through the airport."
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Another airport spokesperson confirmed the shuttle service "remained out-of-service due to a technical fault and contingency bussing is in operation to transfer passengers between the terminal and gates".
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People reported that there was a lack of communication by the airport The airport apologised "for any disruption and inconvenience they may have experienced while services were being restored".
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Stakem said the airport should have better contingency plans in place for such an occurrence.
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Gilles Corby, who also contacted the BBC on Sunday afternoon, said: "Queues to passport control extend into the departure terminals.
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"It has taken 45 minutes to reach the entrance of the actual immigration queue."
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Some trains to and from the airport were cancelled on Saturday after damage was caused to overhead power lines.
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Last month hundreds of people were stuck in a corridor in the airport after a shuttle service for arriving passengers ceased operating.
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The shuttle to and from the main terminal was impacted by the power outage, one passenger said Do you have a story suggestion for Essex?
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