Airlines criticise air traffic control as second glitch causes more disruption
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Watch: 'I couldn't believe it' - Scottish airports see flights cancelled again Airlines have criticised the UK's air traffic control system after a second technical problem in two weeks caused major disruption to UK flights.
观看：“我简直不敢相信”——苏格兰机场再次取消航班 两周内的第二次技术问题导致英国航班严重中断，航空公司批评了英国的空中交通管制系统。
EasyJet said Monday's incident "once again calls into question the resilience" of the service, while Wizz Air said there was a "national confidence crisis" in National Air Traffic Services (Nats), which runs the UK's air traffic.
易捷航空表示，周一的事件“再次质疑该服务的弹性”，而威兹航空则表示，负责管理英国空中交通的国家空中交通服务公司（Nats）存在“国家信心危机”。
Nats said a "connectivity issue" at Prestwick was behind the disruption across Scotland, Northern Ireland and northern England - and had "nothing to do" with a separate software defect at Swanwick earlier this month.
纳茨表示，普雷斯蒂克的“连接问题”是苏格兰、北爱尔兰和英格兰北部地区中断的原因，与本月初斯旺威克的另一个软件缺陷“无关”。
Prime Minister Andy Burnham said further issues today "cause even greater concern" about the UK's air traffic control.
英国首相安迪·伯纳姆表示，今天的进一步问题“引起了人们对英国空中交通管制的更大担忧”。
When asked by reporters why he won't fire the head of Nats, Burnham said "these are clearly serious issues and they need to be fully investigated".
当被记者问及为何不解雇纳茨的负责人时，伯纳姆表示“这些显然是严重的问题，需要进行全面调查”。
He added that the transport secretary was taking the issues "extremely seriously" and initially its a matter for her "to get to the bottom of... and why there has been a recurrence."
他补充说，交通部长“极其严肃”地对待这些问题，最初她需要“查清真相……以及为什么会再次发生这种情况”。
The underlying issue causing Monday's disruption has since been resolved, with Nats saying it was running at "full capacity" although officials warned of knock-on effects.
导致周一中断的根本问题已经得到解决，Nats 表示，尽管官员警告称会产生连锁反应，但它正在“满负荷”运行。
A spokesperson said they were now "focused on working with our customers to recover their residual delays and help get their operations back to normal".
一位发言人表示，他们现在“专注于与客户合作，以恢复剩余的延误并帮助他们恢复正常运营”。
Around 150 flights were cancelled on Monday.
周一约有 150 架航班被取消。
Easyjet was the worst affected airline, with 47 of its 670 scheduled departures cancelled, while British Airways has seen 12 cancellations from its 513 scheduled departures.
易捷航空 (Easyjet) 是受影响最严重的航空公司，其 670 趟航班中的 47 趟被取消，而英国航空 (British Airways) 的 513 趟航班中则有 12 趟被取消。
The UK Civil Aviation Authority (CAA) said passengers who had flights disrupted were "unlikely" to be entitled to compensation.
英国民航局（CAA）表示，航班中断的乘客“不太可能”有权获得赔偿。
It said the technical issue is "likely to be considered the result of 'extraordinary circumstances' under passenger rights rules", meaning that "although passengers should be looked after by airlines, they are unlikely to be entitled to compensation for delays or cancellations that were directly caused by the incident".
它表示，技术问题“可能被视为乘客权利规则下‘特殊情况’的结果”，这意味着“虽然乘客应该受到航空公司的照顾，但他们不太可能有权因事件直接造成的延误或取消而获得赔偿”。
An independent review by the CAA into the resilience of the UK's air traffic control system is under way and the results will be published "within six months", it said.
英国民航局正在对英国空中交通管制系统的弹性进行独立审查，结果将在“六个月内”公布。
Repeated air traffic control failures leave us in worrying territory Flight chaos caused by 'millisecond' software defect, report says UK flight delays continue after issue with air traffic control in Scotland is fixed Industry representative body Airlines UK said both passengers and airlines "deserve better" service after "yet another Nats failure".
空中交通管制屡屡失灵让我们陷入令人担忧的境地 报告称“毫秒”软件缺陷导致航班混乱 苏格兰空中交通管制问题得到解决后，英国航班继续延误 行业代表机构英国航空公司表示，在“Nats 的又一次失败”之后，乘客和航空公司都“应该得到更好的”服务。
Managing director of Wizz Air UK, Yvonne Moynihan, called for "urgent reform" of Nats, adding that she did not have confidence in its current leadership.
英国维兹航空董事总经理伊冯·莫伊尼汉呼吁对 Nats 进行“紧急改革”，并补充说她对其目前的领导层没有信心。
Asked on BBC Radio 4's World at One programme if Nats chief Martin Rolfe should resign, Moynihan said: "We need to look at the leadership at the top.
当被问及国家队主席马丁·罗尔夫是否应该辞职时，莫伊尼汉在英国广播公司第四台广播电台的“世界同一个”节目中表示：“我们需要审视高层领导。
But more than that, what are the board of directors doing?"
但更重要的是，董事会在做什么？”
Jet2 boss Steve Heapy called for "urgent and accountable" action to bolster the UK's air traffic control infrastructure.
Jet2 老板 Steve Heapy 呼吁采取“紧急且负责任”的行动来加强英国的空中交通管制基础设施。
Ryanair reiterated its calls for Rolfe to resign, saying he had failed to deliver" either a reliable system or an effective back-up".
瑞安航空再次呼吁罗尔夫辞职，称他未能提供“可靠的系统或有效的后备”。
The latest outage affected 140 of the airline's flights and 25,000 passengers. British Airways said "yet another technical fault with Nats" was "disappointing".
最近的一次停电影响了该航空公司 140 个航班和 25,000 名乘客。 英国航空公司表示，“Nats 的又一个技术故障”令人“失望”。
A Nats spokesperson apologised, saying: "In the real world, we accept technology can and sometimes does fail.
Nats 发言人道歉说：“在现实世界中，我们接受技术可能而且有时确实会失败。
Our job is minimising disruption where possible. "What isn't acceptable is any incident where safety is compromised - this is always our first priority."
我们的工作是尽可能减少干扰。 “任何危及安全的事件都是不可接受的——这始终是我们的首要任务。”
They added that it was working to return air traffic to normal as quickly as possible and urged passengers to check their flight status with their airline.
他们补充说，正在努力尽快使空中交通恢复正常，并敦促乘客向航空公司检查航班状态。
Transport Secretary Heidi Alexander acknowledged the situation was "deeply frustrating" for passengers. Steve Davies, 74, told the BBC he was "cheesed off with air traffic control" as technical issues with its systems seemed to be "happening a lot".
交通部长海蒂·亚历山大承认，这种情况让乘客“深感沮丧”。 74 岁的史蒂夫·戴维斯 (Steve Davies) 告诉 BBC，他“对空中交通管制感到不满”，因为其系统的技术问题似乎“经常发生”。
He and his wife Sadie became stuck at Birmingham airport after being told to disembark their EasyJet flight to Edinburgh on Monday morning.
周一早上，他和妻子萨迪被告知要下易捷航空飞往爱丁堡的航班，结果被困在伯明翰机场。
Nicole McCloskey, from Kilmarnock, had been due to go to Disneyland Paris with her family before their flight was cancelled.
来自基尔马诺克的妮可·麦克洛斯基 (Nicole McCloskey) 原计划与家人一起去巴黎迪士尼乐园，但航班被取消。
She told the BBC her family got a message to say the flight was delayed while they were travelling to Glasgow airport, but only found out it had been grounded altogether once they arrived.
她告诉英国广播公司，她的家人在前往格拉斯哥机场时收到一条消息，称航班延误，但他们抵达后才发现航班已完全停飞。
Nicole said they have been rebooked on another flight on later on Monday and were hopeful "it's sorted in time".
妮可表示，他们已在周一晚些时候重新预订了另一趟航班，并希望“能及时解决”。
Nicole McCloskey and her daughters have had their flight to Disneyland cancelled Rebecca Freeman became stranded at Bristol Airport after her flight to Edinburgh for a business meeting was cancelled.
妮可·麦克洛斯基 (Nicole McCloskey) 和她的女儿们前往迪士尼乐园的航班被取消 丽贝卡·弗里曼飞往爱丁堡参加商务会议的航班被取消，她滞留在布里斯托尔机场。
She described the atmosphere as "chaos".
她形容当时的气氛是“混乱”。
"I was caught up in the Nats issue earlier this month and spent nine hours at Bristol airport," she told the BBC.
“本月早些时候，我陷入了国家队的问题，并在布里斯托尔机场呆了九个小时，”她告诉 BBC。
"I can't believe it's happened again.
“我不敢相信这种事又发生了。
It is very frustrating and I will have to attempt the business meeting again for a third time," adding that she still has not received money back from the associated costs for the last time her flights were cancelled.
这非常令人沮丧，我将不得不第三次再次尝试商务会议。”她补充说，她仍然没有收到上次航班取消的相关费用的退款。
Not much is known about what caused the latest Nats problems, except that there was a technical failure at its control centre in Prestwick, which handles traffic across northern England, Scotland and Northern Ireland - catering for about 42% of the UK's air traffic. The other Nats centre at Swanwick in Hampshire looks after airspace in the southern part of the UK, including the approaches to Heathrow and Gatwick.
人们对造成 Nats 最新问题的原因知之甚少，只知道其位于普雷斯蒂克的控制中心出现技术故障，该中心负责处理英格兰北部、苏格兰和北爱尔兰的交通，满足英国约 42% 的空中交通需求。 国家队的另一个中心位于汉普郡斯旺威克，负责管理英国南部的空域，包括通往希思罗机场和盖特威克机场的通道。
Last month's Swanwick incident affected hundreds of thousands of passengers, with some sleeping on airport floors or getting stuck overseas earlier this month.
上个月的斯旺威克事件影响了数十万乘客，一些人睡在机场地板上，或者本月早些时候被困在海外。
It was more severe as it affected intercontinental and long-haul travel via UK airspace. Nats said in a report last week that the software glitch happened "in the space of a millisecond" leading to the system producing corrupted data.
情况更为严重，因为它影响了通过英国领空的洲际旅行和长途旅行。 Nats 在上周的一份报告中表示，软件故障“在一毫秒内”发生，导致系统产生损坏的数据。
Sources say that behind the scenes, airlines are "furious" that disruption keeps on happening, and that they must bear the costs of refunding passengers and looking after those affected by delays.
消息人士称，在幕后，航空公司对持续发生的航班中断感到“愤怒”，他们必须承担为乘客退款和照顾受延误影响的乘客的费用。
There are deep concerns that not enough resources are being put into ensuring the air traffic control system has the resilience it needs.
人们深感担忧的是，没有投入足够的资源来确保空中交通管制系统具有所需的弹性。
Rolfe told the BBC at the time of the Swanwick incident that he would not resign, saying the software defect was "very, very obscure".
罗尔夫在斯旺威克事件发生时告诉英国广播公司，他不会辞职，称软件缺陷“非常非常模糊”。
Have you been affected by the disruption to flights?
您是否受到航班中断的影响？
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