Air traffic failure was avoidable, says transport secretary
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More than 2,000 flights have been cancelled due to the air traffic control outage A technical failure of the UK's air traffic control system that has caused widespread flight chaos was avoidable, according to the Transport Secretary.
由于空中交通管制中断，超过2000个航班被取消 英国交通大臣表示，英国空中交通管制系统的技术故障导致大范围的航班混乱是可以避免的。
Heidi Alexander told the Commons she had ordered an independent investigation by the aviation watchdog into the system operated by Nats, which went down for four hours on Tuesday.
海蒂·亚历山大 (Heidi Alexander) 告诉下议院，她已下令航空监管机构对 Nats 运营的系统进行独立调查，该系统周二瘫痪了四个小时。
More than 2,000 flights have been cancelled as disruption continued for a second day with passengers stuggling to fly out of and into the UK.
由于旅客进出英国的航班受到影响，航班中断连续第二天持续，超过 2,000 架航班被取消。
After meeting with the boss of Nats, Martin Rolfe, Alexander said a cyberattack could be ruled out, but she added: "I do not believe this issue was unavoidable."
在与 Nats 的老板马丁·罗尔夫 (Martin Rolfe) 会面后，亚历山大表示可以排除网络攻击的可能性，但她补充道：“我不认为这个问题是不可避免的。”
Nats has apologised for its third major technical fault in three years.
Nats 为其三年内的第三次重大技术故障道歉。
Alexander said she discussed with Rolfe how Nats, which is 49% owned by the government, "responded to resolve and minimise the disruption as quickly as possible".
亚历山大表示，她与罗尔夫讨论了 Nats（政府拥有 49% 的股份）如何“尽快解决问题并尽量减少干扰”。
She said there had to be "tough questions about resilience of Nats systems", adding: "We also need to think about consumer redress issues."
她表示，“Nats 系统的弹性必须面临一些棘手的问题”，并补充道：“我们还需要考虑消费者的赔偿问题。”
Earlier on Wednesday the government said it had confidence in Rolfe, who has led Nats for 11 years as airlines such as Wizz Air and Ryanair called for him to step down.
周三早些时候，政府表示对罗尔夫充满信心，罗尔夫领导国家航空队 11 年，威兹航空 (Wizz Air) 和瑞安航空 (Ryanair) 等航空公司要求他下台。
Nats has been asked to investigate the incident and report back in one week.
Nats 已被要求调查这一事件并在一周内报告。
But Alexander said she has also asked the Civil Aviation Authority to conduct an independent review and present an update in six months' time. Airlines UK, which represents the country's carriers, said it had written to Alexander to "register serious concerns over yesterday's technical failure at Nats - the third major system failure in three years - which has caused major disruption across the UK's aviation network".
但亚历山大表示，她还要求民航局进行独立审查，并在六个月内提交最新情况。 代表英国航空公司的英国航空公司表示，已致函亚历山大，“对昨天 Nats 发生的技术故障表示严重关切，这是三年内的第三次重大系统故障，这对英国航空网络造成了重大干扰”。
Airlines UK's chief executive Tim Alderslade, said: "The result is a system where airlines pick up the bill for the mistakes of others, while the organisations responsible face little or no financial consequence.
英国航空公司首席执行官蒂姆·阿尔德斯莱德（Tim Alderslade）表示：“结果是航空公司为其他人的错误买单，而负责的组织几乎不会面临任何财务后果。
"Accountability should sit where responsibility lies and the Civil Aviation Bill offers the opportunity to address this."
“责任所在就应该有责任，而《民航法案》提供了解决这个问题的机会。”
The UK Civil Aviation Authority said passengers are unlikely to be entitled to compensation - though it reminded airlines of their responsibilities to look after passengers who flights had been delayed or cancelled.
英国民航局表示，乘客不太可能获得赔偿，但它提醒航空公司有责任照顾航班延误或取消的乘客。
It added that the disruption caused by the Nats issue is "likely to be considered the result of 'extraordinary circumstances'", meaning passengers "are unlikely to be entitled to compensation for delays or cancellations that were directly caused by the incident."
它补充说，Nats问题造成的干扰“可能被视为‘特殊情况’的结果”，这意味着乘客“不太可能有权因该事件直接造成的延误或取消而获得赔偿。”
What are my rights if my flight is cancelled or delayed? 'It's been a nightmare': Passengers face airport chaos after air traffic issue It is not the first time disruption has blighted Nats' control system.
如果我的航班取消或延误，我有什么权利？ “这是一场噩梦”：空中交通问题后乘客面临机场混乱 这并不是 Nats 的控制系统第一次受到干扰。
In 2023, a computer shutdown over the August bank holiday weekend caused chaos for 700,000 passengers.
2023 年，8 月银行假日周末的一次计算机关闭导致 70 万名乘客陷入混乱。
It took an engineer, who had been unable to correct the fault from home, three hours to get to work.
一位无法在家排除故障的工程师花了三个小时才上班。
There was another, smaller Nats outage in 2025, which caused 150 cancellations. Nats is a public-private partnership, with the government holding the majority stake.
2025 年，Nats 又发生了一次规模较小的停运，导致 150 次航班取消。 Nats 是一个公私合作伙伴关系，政府持有多数股权。
The rest is split between a group of UK airlines including BA, easyJet and Virgin Atlantic as well as Heathrow and Nats staff.
其余的则由英国航空公司、易捷航空和维珍航空等英国航空公司以及希思罗机场和国家航空队的员工分配。
Nats first confirmed it was investigating a "technical issue" at 13:46 BST on Tuesday, "which is causing some disruption to flight departures".
Nats 于周二英国夏令时 13:46 首次证实正在调查一个“技术问题”，“该问题对航班起飞造成了一些干扰”。
The glitch occurred at Nats' Swanwick Centre in Hampshire, where one of its two air traffic control centres are. The other is in Prestwick, Ayrshire.
此次故障发生在汉普郡的 Nats 斯旺威克中心，该中心是该公司的两个空中交通管制中心之一。 另一个位于艾尔郡普雷斯蒂克。
Around 90 minutes later, it said it had identified that the issue was with its flight processing system.
大约 90 分钟后，该公司表示已确定问题出在其飞行处理系统上。
This processes flight plans and other operational information used by controllers to manage air traffic. It continually updates flight information as aircraft progress through UK airspace, helping controllers maintain a safe and orderly flow of traffic.
它处理飞行计划和管制员用来管理空中交通的其他操作信息。 当飞机飞过英国领空时，它会不断更新航班信息，帮助管制员维持安全有序的交通。
By 19:30, Nats said the system issue had been resolved and it was working to clear the backlog of flights.
截至 19 点 30 分，Nats 表示系统问题已得到解决，正在努力清理积压的航班。
However, by Wednesday evening, the number of flights that had been cancelled or failed to take off since the fault first emerged had grown to more than 2,000, according to flight analytics firm Cirium.
然而，根据航班分析公司 Cirium 的数据，截至周三晚间，自故障首次出现以来被取消或无法起飞的航班数量已增至 2,000 多个。
According to tracking site FlightRadar24, the worst affected airports were Heathrow, Gatwick, Manchester and Birmingham.
根据跟踪网站 FlightRadar24 的数据，受影响最严重的机场是希思罗机场、盖特威克机场、曼彻斯特机场和伯明翰机场。
A Heathrow spokesperson said on Wednesday its "operations are recovering".
希思罗机场发言人周三表示，其“运营正在恢复”。
"Flights are operating today but we are expecting knock-on impacts as aircraft and crew reposition," it said.
声明称：“航班今天仍在运营，但我们预计，随着飞机和机组人员的重新部署，将会产生连锁反应。”
At Gatwick, a spokesperson said: "Flights have now resumed from London Gatwick.
盖特威克机场的一位发言人表示：“伦敦盖特威克机场的航班现已恢复。
However, we still anticipate that it will take time for our operations to fully return to normal."
然而，我们仍然预计我们的运营需要一段时间才能完全恢复正常。”
Manchester, Luton, Stansted, Bristol, and Belfast City Airports all said on Wednesday that flights had resumed, though Bristol, Belfast and Luton said there continued to be knock-on effects.
曼彻斯特、卢顿、斯坦斯特德、布里斯托尔和贝尔法斯特城市机场周三均表示航班已恢复，但布里斯托尔、贝尔法斯特和卢顿表示连锁反应仍然存在。
Sasha and James from south London were due to fly to Madeira for their honeymoon yesterday afternoon when their flight was cancelled. After getting married at the weekend, the couple were boarding their flight to Funchal from Gatwick Airport when they say they were "turned right back around".
来自伦敦南部的萨沙和詹姆斯原定于昨天下午飞往马德拉岛度蜜月，但航班被取消。 周末结婚后，这对夫妇在登上从盖特威克机场飞往丰沙尔的航班时，他们说他们“又被折返了”。
Sasha and James spent three hours in Wetherspoons in Gatwick "We spent three hours stranded in Wetherspoons, making the best of it," says Sasha.
萨莎和詹姆斯在盖特威克的 Wetherspoons 度过了三个小时 “我们在韦瑟斯彭斯滞留了三个小时，充分利用了这段时间，”萨沙说。
They eventually went back home to London for the night, and managed to book on to a different flight leaving Gatwick on Wednesday afternoon.
他们最终回到伦敦的家过夜，并设法预订了周三下午离开盖特威克机场的另一架航班。
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